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To get additional information or support on an issue, please feel free to:
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FAQ - General
I still haven't received any registration information about my purchase - what do I do?
If an email has not been received soon after purchase, it may have been marked as spam and redirected to your spam folder. If nothing related is in the spam folder and nothing has been received within a day, please email support so that it can be sent again.
How do I download the latest registered version?
Log in to http://www.lp23.com/account/ to get the update. If the shareware version was installed by accident - the full version will re-register everything okay when installed.
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FAQ - BMExtreme
BMExtreme does not seem to be monitoring correctly - why is this?
1) If using a firewall, make sure that it's setup to allow BMExtreme access.
2) Installing WinPcap (alternative monitoring library) may solve any connection issues.
3) Dial-up - it may take a few minutes after connecting for BMExtreme to monitor.
4) Check your computer for spyware/viruses - they may be the cause for incorrect values.
Can I get BMExtreme to ignore traffic within my network?
Yes, this can be easily done by checking "Ignore internal LAN traffic" from within the configure menu. This will then ignore the IP addresses [192.168.0.0 - 192.168.255.255], [172.16.0.0 - 172.31.255.255] and [10.0.0.0 - 10.255.255.255]. If other IP addresses are to be ignored - this can be done in the professional version through the profiles tab (screenshot).
Can I setup rules for things like IP addresses, times, and users?
By all means. BMExtreme allows the user to customize various aspects in relation to the above as well as caps, profiles, and warnings. This can all be setup through the profiling tab in the configure menu.
Is BMExtreme able to monitor use by applications?
Not explicitly, but it is possible to monitor specific ports which should accomplish something similar (HTTP - 80, FTP - 21, etc).
Can I have some additional information on monitoring multiple computers?
In the home or professional version, there is an option to have each computer have access to the other stats using the shared connection option. Everything will remain individual, but the total month amount will include all the computers to be monitored. You can also check the information of all the other computers as well (screenshot). If your bandwidth is capped, this is a great option to keep track of all the computers with one total amount.
Do I need to remove an older version before installing a new one?
It couldn't hurt since the logs and data files stay in the directory, but it's not necessary. Just make sure the new version is installed into the same directory and that BMExtreme is not currently running.
Can I do a language translation for BMExtreme?
Sure, just modify one of the current translation files (in the data folder) and send it to me.
Why does BMExtreme need to contact the internet, and can I stop it from occuring?
If "Check for updates" is selected from options tab, BMExtreme will check for any updates daily. To stop, uncheck the option.
Is BMExtreme available on any other operating system such as Linux or Mac?
Currently no. Although very unlikely, there still exists the chance if I ever start programming for Linux/Mac/etc.
Is it possible to have BMExtreme reset daily since I'm capped 1 GB per day?
Sure, just go to the capped users tab and "Place a 1 GB cap on received bandwidth over 1 day".
Can I hardcode IP addresses for certain adapters?
Yes, this can be done by creating a file named "ipList.txt" with one IP address per line. Currently only 5 adapter IP's will be used including the actual adapter IP's (although any IP's taken from the file will be added first).
I get the error "the oleacc.dll file cannot start". How can I fix this?
This means that the Active Accessibility part of Windows cannot find all the files needed. Installing the latest version of Microsofts Active Accessibility v2.0 should fix this problem.
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